• Full Name*
  • Phone Number
  • Email Address*
  • Case/Matter
  • 1. Did you feel welcome the first time you walked into the office?
  • If not, why not?
  • 2. Did the receptionist tell you her/his name and call you by your name?
  • 3.a Did someone offer to: get you something to drink?
  • 3.b Did someone offer to: tell you how long you would have to wait?
  • 3.c Did someone offer to: tell you that if you needed anything, just ask?
  • 4. Did the attorney take time to listen to everything you wanted to say?
  • 5.a Did the attorney: ask what goals you wanted to achieve?
  • 5.b Did the attorney: tell you how the attorney was going to try to achieve your goals?
  • 5.c Did the attorney: obtain your input and approval on the course of action?
  • 5.d Did the attorney: tell you how long the process would take?
  • 5.e Did the attorney: tell you how fees were charged?
  • 5.f Did the attorney: estimate your total bill?
  • 5.g Did the attorney: explain that you would be making decisions about your case?
  • 5.h Did the attorney: use your name when conversing with you?
  • 5.i Did the attorney: promptly respond to your requests, including returning your calls?
  • 6.a Did we meet your expectations?
  • 6.b If needed, explain how we could improve our service:
  • Security Code*

     

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